Privacy Policy
Last updated: July 24, 2026
Route Care provides route dispatch software for care-transport operations: a dispatcher web application and the Route Care Driver mobile app. We provide this service to participating care centers; your relationship is with your center (your employer or care provider), and we process data on its behalf.
Information we collect from drivers
- Identity: your name and work phone number, provided by your dispatcher when your account is created. Sign-in codes are sent to this number by SMS.
- Location: the driver app collects your device's precise GPS location while you are signed in and running routes — including in the background, if you allow it — so your dispatcher can see the vehicle's live position during passenger transport. Location collection stops when you sign out, and you can revoke the permission in your phone's settings at any time (live tracking features stop working accordingly).
- Route activity: stop completions, no-shows, and service-verification (EVV) signatures you capture, with the time and place they were recorded.
Information we process about riders
Rider names, addresses, phone numbers, and schedules are entered and owned by the care center. We process this information solely to provide the dispatch service to that center and treat it as confidential health information, consistent with applicable law (including HIPAA, where it applies).
How information is used
- Planning and running daily pickup and drop-off routes.
- Showing dispatchers live vehicle positions and stop status.
- Verifying service delivery (EVV signatures).
- Operating, securing, and troubleshooting the service.
We do not sell personal information, use it for advertising, or share it with anyone other than: the care center you work with or receive services from, and the infrastructure providers that host the service (Amazon Web Services) under contractual confidentiality obligations.
Website analytics (route.care)
The commitments above concern the dispatch service and the information of riders and drivers. Our public marketing website at route.care is separate and does not handle any rider or health information. On that website only, we use Google Analytics to understand how visitors find and use the site — for example, which pages they view and whether they open the live demo or contact us.
- What is collected: pages viewed, the source that referred you, general device and browser type, an approximate region derived from your IP address (Google Analytics does not retain your full IP address), and basic interaction events such as opening the demo or submitting the contact form.
- Cookies: Google Analytics sets cookies to tell repeat visits and sessions apart. You can block or delete these in your browser settings.
- How it is used: only to measure and improve the website. We do not use this data for advertising, and we have disabled sharing of it for Google's own advertising products.
- Opting out: you can install Google's Analytics Opt-out Browser Add-on, block analytics cookies, or use a browser or extension that blocks trackers — the website works the same either way.
This website analytics does not apply to the signed-in dispatcher or driver applications, which never load third-party analytics.
Retention and deletion
Operational records are retained as long as the care center requires them, including record-keeping periods required by law for service verification. Driver accounts and their associated data are removed at the center's request — contact your dispatcher, or us directly, to request deletion of your information.
Security
Data is encrypted in transit and at rest. Access is limited to authenticated dispatchers of your center and to you for your own routes.
Changes
If this policy changes materially, we will update this page and note the new effective date above.