Terms of Service

Last updated: August 18, 2026

These terms govern your use of the Route Care dispatch service: the dispatcher web application, the driver web application, and the Route Care Driver mobile app (together, the “Service”). The Service is provided by Route Care LLC, a California limited liability company (“Route Care”, “we”, “us”).

If you use the Service on behalf of a care center, you agree to these terms for that center, and you confirm you are authorized to do so.

1. Who the customer is

Our customer is the care center that subscribes to the Service. Dispatchers, administrators and drivers use the Service through accounts that their center creates and controls.

If you are a driver: your account belongs to your center. Your center decides who gets access, what data is entered, and when access ends. Questions about your own information should go to your dispatcher first; see our Privacy Policy.

2. What the Service does — and what it does not

The Service helps a center plan, dispatch and record its own vehicle routes. It suggests route orderings, tracks vehicle positions reported by driver devices, and records visit verification.

The Service is a planning and record-keeping tool. It does not drive vehicles, supervise drivers, or make transportation decisions. Routes, timings and assignments it produces are suggestions. The center and its drivers remain solely responsible for safe and lawful operation of vehicles, for the care and safety of riders, and for every decision made on the road. Do not rely on the Service for anything safety-critical, and never operate a device while driving.

3. Accounts and access

• Centers are responsible for their accounts, for who holds them, and for activity under them.
• Sign-in codes and share links are personal to the recipient and must not be forwarded.
• Tell us promptly at support@route.care if you believe an account has been compromised.

4. Subscriptions, trials and cancellation

• Paid plans are billed monthly in advance at the price shown at signup, less any promotional, partner or founder's discount code applied to your account. There is no minimum term.
• Where a free trial is offered, it converts to a paid subscription at the end of the trial period unless cancelled before then.
• You can cancel at any time from the billing settings in your dispatcher account. Cancellation takes effect at the end of the current billing period; the Service remains available until then.
• Fees already paid are not refunded for a partial month, except where the law requires it.
• If a payment fails, we will contact you and retry. If it remains unpaid, the account may be limited to read-only access and later closed. We will give notice before either step. Visit verification records are retained regardless — see §6.
• We may change prices with at least 30 days’ notice before the change applies to your next billing period.

5. Availability

We work to keep the Service available and will give reasonable notice of planned maintenance where we can. We do not currently offer a service level agreement, and the Service is provided without a guarantee of uninterrupted availability.

This is a statement about the software only. It does not affect a center's own obligations to its participants, and it is not a limitation on any commitment made in a separate signed agreement.

6. Your data

The center's data belongs to the center. We use it to provide the Service, and we do not sell it or use it for advertising.

While a subscription is active, a center can export its data from the dispatcher application. On request after closure we will provide a copy of the center's records in a machine-readable format.

Some records must be kept even after an account closes. Electronic visit verification records are subject to a statutory retention period, currently ten years under California Welfare and Institutions Code §14124.1. We retain those for the required period and will produce them to the center on request. Retention obligations override deletion requests.

7. Protected Health Information

Participant names, addresses, phone numbers, schedules and visit verification records are protected health information. Where we handle it, we do so as a Business Associate of the center under HIPAA.

A Business Associate Agreement governs that handling, and it takes precedence over these terms with respect to Protected Health Information wherever the two differ. A center must have a Business Associate Agreement in place with us before loading real participant information into the Service.

8. Acceptable use

Do not use the Service to break the law, to access another center's data, to probe or disrupt the Service, or to resell it without our written agreement. Do not upload participant information for a center you are not authorized to act for.

9. Liability

To the extent the law allows, and except as stated in the next two paragraphs, our total liability for any claim relating to the Service is limited to the greater of (a) the fees paid for the Service in the twelve months before the claim, or (b) $50,000, and we are not liable for indirect or consequential losses.

Claims arising under a Business Associate Agreement are governed by that Agreement's own liability terms, not by the fee-based limit above — currently a fixed $50,000 cap (the "PHI Supercap") regardless of fees paid, so that a discounted or trial account does not reduce the practical value of that cap. This limit does not apply to bodily injury or personal injury, to our own fraud or willful misconduct, or to anything the law does not permit us to limit.

Nothing here limits a center's own responsibility for the operation of its vehicles and the care of its participants (§2).

10. Changes and closure

We may update these terms. For material changes affecting paying customers we will give at least 30 days’ notice by email, and continued use after that date means acceptance. If you do not accept a change, you may cancel before it takes effect.

We may suspend or close an account for non-payment or for a serious breach of §8. Except where a breach requires immediate action, we will give notice and a chance to put it right, and a reasonable period to export data.

11. Governing law

These terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. The state and federal courts located in California will have jurisdiction over any dispute.

12. Third-party services and app stores

The Service depends on third-party infrastructure, including mapping and navigation providers whose own terms apply to their components. The Route Care Driver app is distributed through the Apple App Store and Google Play; those stores’ terms apply to the download itself. The stores are not parties to these terms and have no responsibility for the Service.